Terms of Service

1. Provider

2. Scope

These Terms apply to all contracts between the Provider and businesses as well as freelancers (“Customer” / Service Provider) concerning access to the Skilldwork software platform (SaaS), related digital workflows, Sales Pages, Client Portal, Provider Workspace, and associated services. Conflicting terms of the Customer apply only if the Provider expressly agrees to them in writing.

3. Service description

Skilldwork provides a platform that lets the Customer turn their service into a digital workflow and offer it via a result-based Sales Page. Scope and limits (e.g. active Sales Pages, concurrent Service Runs, seats) follow the selected plan on the Pricing page or an individual agreement (Custom Solution). The Provider owes availability of the platform within the agreed scope, not the commercial success of the Customer’s individual Clients.

Where the platform lets the Customer choose between different AI/API providers, Skilldwork shows a notice about the respective provider’s privacy terms before the choice is made. The decision as to which provider the Customer uses is the Customer’s own responsibility; Skilldwork merely implements the chosen selection technically and provides notices or recommendations in that regard, without owing its own provider consulting service.

4. Waitlist, contract formation, and Stripe

Skilldwork currently operates a waitlist. Completing the order flow via the Provider’s Stripe Payment Link or Stripe Checkout places the Customer on the waitlist and sets up payment processing (including collecting or authorizing a payment method). It does not by itself start the paid subscription period.

Onboarding and activation of the Product/Service may follow later — typically within up to two (2) weeks after the order. The Service starts when onboarding is completed / access is activated. Only then is the fee charged bindingly and the subscription (or agreed billing period) begins.

Until that charge, no binding subscription fee is due solely because of waitlist placement, unless a different arrangement is agreed in writing. If activation cannot reasonably take place within that timeframe, the Provider will inform the Customer; the Customer may then cancel the waitlist order without a binding charge for the plan fee.

By completing checkout, the Customer confirms they have read these Terms and the Privacy Policy. Individual Custom Solution offers are formed by acceptance of an offer or written confirmation after a consultation.

5. Prices, billing, and transaction fees

The prices shown on the Pricing page at the time of the order apply (monthly or yearly). Payments are processed via Stripe. The Customer authorizes Stripe and/or the Provider to collect due amounts using the stored payment method once the Service has started as described in section 4. In addition to the plan fee, a transaction fee may apply to Client payments processed through Skilldwork; the percentage depends on the plan. All prices are exclusive of statutory VAT where VAT applies, unless stated otherwise.

6. Term and termination

Monthly subscriptions renew for another month unless cancelled before the end of the current period. Yearly subscriptions renew for another year under the same conditions. Cancellation may be made via the Stripe customer portal (where provided) or by email to the address above and takes effect at the end of the current billing period. There is no entitlement to a pro‑rata refund of periods already paid, unless mandatory law requires otherwise. Until the first binding charge under section 4, waitlist cancellation ends the order without a plan-fee charge.

7. Customer obligations

The Customer remains responsible for marketing, the content of their Sales Pages, offers to their Clients, and all contractual and legal duties toward their Clients. The Customer must ensure that content and workflows they upload do not infringe third-party rights and are not used for unlawful purposes. Access credentials must be kept confidential; the Customer is liable for misuse attributable to them.

8. Customer’s Clients

Contracts for services offered by the Customer are solely between the Customer and their Clients. Skilldwork is a technical platform and not a party to that service relationship unless expressly agreed otherwise. Client payments via Stripe are processed on behalf of / within the payment setup of the Customer or the platform integration.

9. Availability and usage limits

The Provider strives for high availability but does not guarantee uninterrupted use. Maintenance windows and outages may occur. Plan limits — especially concurrent Service Runs and active Sales Pages — are part of the service. If limits are exceeded, the Provider may throttle or queue further parallel runs until capacity is free, or point the Customer to a higher plan or Custom Solution.

10. Liability

The Provider is liable without limitation for intent and gross negligence and for damage arising from injury to life, body, or health. For slight negligence, the Provider is liable only for breach of essential contractual duties (cardinal duties), and liability is limited to foreseeable, typical damage. Liability for indirect damage and lost profits is excluded in cases of slight negligence to the extent permitted by law. Liability under the Product Liability Act remains unaffected.

11. Privacy

Information on processing of personal data is set out in the Privacy Policy. Where the Customer processes personal data of their Clients via the platform, they act as an independent controller toward those Clients unless a separate data-processing agreement is concluded.

Where the Customer involves AI/API providers selected by them via the platform in the processing of personal data, it is the Customer’s responsibility to check, before use, which provider is used, where the data is processed, whether the data is used to train AI models, and which subcontractors (sub-processors) are involved, and to conclude a separate data-processing agreement with that provider where required. Skilldwork provides general notices on this but does not replace the Customer’s own review.

12. Changes to these Terms

The Provider may amend these Terms where required to adapt to changes in law, case law, or platform features, and where this does not unreasonably disadvantage the Customer. Material changes will be communicated by email or in the platform. If the Customer does not object within 30 days of notice, the amended Terms are deemed accepted; this will be stated in the notice.

13. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is the Provider’s registered seat, to the extent permitted by law. If any provision is invalid, the remaining provisions remain in effect.